At AKIMITSU IT SOLUTIONS PVT LTD, we strive to provide high-quality digital products and services. Please read our Refunds and Cancellations Policy carefully before making any purchase on www.akimitsusol.com.
1. Digital Products (Themes, Plugins, Templates, Bundles)
All our products are digital and delivered electronically. Due to the nature of digital downloads:
- All sales are generally final and non-refundable once the product has been downloaded or accessed.
- We recommend reviewing product details, features, and compatibility before purchasing.
- If you face any technical issue, our support team will assist you to resolve it.
2. Eligibility for Refund (If Applicable)
Refunds may be considered only under the following conditions:
- You were charged multiple times for the same product due to a technical error
- The product was not delivered or accessible after purchase
- Major technical issues that cannot be resolved by our support team
Refund requests must be submitted within 3 days of purchase.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Lack of technical knowledge to use the product
- Compatibility issues with third-party hosting, plugins, or themes
- Failure to read product description or system requirements
- Downloaded products or activated licenses
4. Subscription & Membership Cancellation
For subscription or membership plans:
- You may cancel your subscription anytime
- Cancellation will stop future billing
- Already paid subscription fees are non-refundable
- Access will continue until the end of the billing period
5. Service-Based Orders (Website Setup or Customization)
For services such as installation, customization, or development:
- Cancellation before work starts: Eligible for partial refund
- Cancellation after work begins: No refund
- Once project is completed and delivered: No refund
6. Refund Process
To request a refund (if eligible), email us with:
- Order ID
- Payment proof
- Reason for refund
Send requests to: info@akimitsusol.com
Approved refunds will be processed within 7–10 business days to the original payment method.
7. Policy Updates
AKIMITSU IT SOLUTIONS PVT LTD reserves the right to modify this policy at any time without prior notice. Updated policies will be posted on this page.
8. Contact Us
For any refund or cancellation queries, contact:
AKIMITSU IT SOLUTIONS PVT LTD
Email: info@akimitsusol.com